Returns

DISCLAIMER:

By law, Thongs, G-strings, Teddies, Bras, Bikinis, and other intimately worn apparel are not returnable or  refundable. 

DEFECTIVE MERCHANDISE

All merchandise is guaranteed to be free from manufacturer defect.

  The only exception and justification for return of merchandise is defective merchandise, in which case ,we will replace it.

If your item  has a defect  mail it to us explaining the defect.
A replacement will be sent upon the return of a defective item.

If the item is found not to be defected it will be shipped back to you.

  If the item cannot be replaced you will receive a full refund.
Refunds  are normally made within 1 business week.
Please allow 2-3 weeks for us to receive and process your return.
(We have a very low rate of defects.

SIZE EXCHANGES:

  You may exchange an item for a different size. Item must be returned in re-stockable

condition with tags attached and unopend.So be very careful on choosing your size. Customers are responsible for return shipping charges. We recommend returns be sent either insured or with delivery confirmation. Credits will be issued within 14 days of receipt of item(s). A $10.00 processing fee per item is applied to all returns including returned items that are undeliverable to the address provided(this fee does not apply for exchanges).

By law, intimate garments cannot be returned for size exchange once they have been tried on or worn.(for health reason) These returned items are given a biological test before a credit is issued. Please email  us with the new size and item you will be sending at  steve@barbslingerieboutique.com for the mailing  address.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Fragrances Returns

Returns

You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping.

We cannot accept items for return that have been opened or used.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Once we receive a return from you  (with all of the proper information), we will credit your account and notify you.

Karo shoe returns

Barbs lingerie will fellow Karo return policy only

Ujena Returns

Return and Exchange Policy Guidelines

o        Returned merchandise must be in New, Unwashed and Unused Condition, and in the same original packaging. Merchandise must have all original tags and nylon fastener attachments attached to it, and tags must be un-altered, and not disconnected cut or damaged. We are able to tell when tags have been reattached with your own pricing gun. Once the tags are removed, the merchandise is yours. No exceptions. We will Not Accept Returns of merchandise with obvious signs of use, smells of body odor,  perfume, or any other foreign odors or if the merchandise is damaged while in your possession.  All garments are thoroughly inspected before leaving the factory to make sure that your garment is not damaged when you receive it.

o        BIKINIS, SWIMSUIT TOPS, SWIMSUIT BOTTOMS, ONE PIECE AND TWO PIECE SWIMSUITS, are returnable for an exchange only. THONG BIKINI BOTTOMS, TONGA BIKINI BOTTOMS and G STRING BIKINI BOTTOMS, NON COVERAGE BOTTOMS and CLEARANCE ITEMS and SPECIAL ORDER ITEMS, due to Health Regulations and to protect the consumer, and because they may have been tried on, worn, soiled or removed from their package are final sales. If a bikini or swimsuit item is received incorrectly or has a manufacturing defect upon receiving your order you will receive the option to exchange only. No refunds will be issued. If an exact replacement is not available, you may select a similar item of equal value.  Unauthorized returns will be refused and returned to you. A ground shipping and handling charge of $15  will be applied to your account to ship your return package back to you, or a $29 return shipping and handling charge for orders outside of the Contiguous United States, or a $49 return shipping and handling charge for International orders.

o    Shipping charges for returns will be at the customer's expense.

• We will not be responsible if the merchandise you ship back to us is lost in the mail. We strongly recommend that you use certified or insured mail, with a tracking number or delivery confirmation, as we cannot be responsible for items lost in the mail.
• If we ship a package to you  and it comes back to us either as "Refused" or as "Undeliverable" due to a bad shipping address that was provided by the customer, you will have a choice of either receiving a refund for your purchase less shipping and handling charges, and a 25% restocking fee will be incurred for each item you have ordered. Also, if you received free shipping with your purchase a $12 shipping and handling charge will apply.  Otherwise, you may choose to have us re-ship the package back to you at your expense. In this case, please go to our shipping section of our website and pay for the shipping charge to re-ship your package. Once you have completed your shipping payment, we will re-ship your merchandise back to you.
• Due to the delicate makeup of swimwear products, please return these items in a protective box to insure a refund or an exchange. If we receive your returned merchandise in a damaged state due to bad packaging or due to the fault of your carrier, then you will need to collect damages from the carrier in question, assuming you shipped the package to us insured. We will not be able to issue a refund in this situation.
• We will not be held responsible under any circumstances for delays in delivery of your purchased merchandise and any associated damages, due to delays in carrier delivery, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, floods, fire, civil disobedience, lockouts, strikes, freight embargoes and acts of federal, state or local government. 
• All authorized returns that meet our Return and Exchange Policy set forth above will result in a refund or an exchange to the credit card used in the original purchase.

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